IT Services Coordinator/Scheduler
Want to be appreciated? Want to work for an established, locally owned company that puts their employees first? Join our collaborative TEAM! We are looking for an IT Services Coordinator. This high energy position deals with clients on a daily basis to coordinate the delivery of IT services.
- Schedule available technical resources to handle all service requests.
- Prioritize issues based on business impact to the customer and CW resources.
- Provide exceptional customer service in a professional and courteous manner.
- Manage incoming calls, emails, and new tickets from both internal and external customers.
- Proactively make outgoing phone calls to schedule appointments with customers.
- Review and generate invoices from service tickets.
- Monitor sales orders for new equipment and license availability, update tickets, and schedule resources as product becomes available.
- Work with third party vendors as required.
- Assist in the management of service ticket escalations.
What we are looking for:
- Smart people
- One or more years of service coordination and scheduling experience.
- Strong attention to detail and follow through skills.
- Excellent customer service skills.
- Aptitude for coming up with creative and alternative solutions.
- Works well under pressure, multitasks, and achieves deadlines.
- Proficient with Microsoft Office.
- One or more years of general IT experience a plus.
What we offer:
- Competitive pay
- Great benefits
- Paid time off
- Exceptional, collaborative working environment
- Exceptional employee driven culture
- Job enrichment and satisfaction
To apply for a career opportunity: https://cwtechnology.bamboohr.com/jobs/