IT Scheduler / Service Coordinator
CW Technology is looking for a detail orientated, highly motivated, adaptable individual to join our team as an IT scheduler and Service Coordinator. This position is responsible for coordinating the delivery of IT services in a timely and efficient manner. Want to be appreciated? Want to be part of a high-energy company culture in the growing world of technology? Apply now! We'd love to have you be part of the CW team!
- Schedule available technical resources to handle all service requests.
- Prioritize issues based on business impact to the customer and CW resources.
- Provide exceptional customer service in a professional and courteous manner.
- Manage incoming calls, emails, and new tickets from both internal and external customers.
- Proactively make outgoing phone calls to schedule appointments with customers.
- Review and generate invoices from service tickets.
- Monitor sales orders for new equipment and license availability, update tickets, and schedule resources as product becomes available.
- Work with third party vendors as required.
- Assist in the management of service ticket escalations.
What we are looking for:
- Smart people
- 2 + years of dispatch, service coordination, or scheduling experience or comparable business experience
- Strong attention to detail and follow through skills.
- Excellent customer service skills.
- Aptitude for coming up with creative and alternative solutions.
- Works well under pressure, multitasks, and achieves deadlines.
- Strong team player driven to help clients and team mates succeed
- Proficient with Microsoft Office product line
- One or more years of general IT experience a plus.
What we offer:
- Competitive pay
- Great benefits
- Paid time off
- Exceptional, collaborative working environment
- Exceptional employee driven culture
- Job enrichment and satisfaction
To apply for a career opportunity: https://cwtechnology.bamboohr.com/jobs/