Service Desk Technician – Duluth

IT Service Desk Technician - Duluth:  For over 30 years, CW Technology has been delivering enterprise-quality IT management services that ensure our clients’ success.   If you possess a passion for providing world-class customer service, a desire to learn, and strong technical aptitude, we would like you to join our Service Desk Team.

Duties and Responsibilities:

  • Provide IT support on a broad array of technologies including workstations, servers, and LAN/WAN network components
  • Troubleshoot and resolve general PC issues and support Microsoft core business applications
  • Answer support phone calls on a daily basis
  • Create tickets, record progress, and resolve client requests for service
  • Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues
  • Effectively escalate client issues to appropriate resources when necessary
  • Communicate effectively with clients on the status of tickets and resolutions
  • Assist with special projects as assigned
  • Level I IT Help Desk / Service Desk

Education, Skills and Experience:

  • Driven by a passion for providing World Class Customer Service
  • Strong commitment to creating success for clients, co-workers and self
  • Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm
  • Process driven with high attention to detail and excellent follow through skills
  • Confident phone presence and exceptional customer service skills are a must
  • Must be able to write and speak in a clear and concise manner to technical and non-technical clients and co-workers
  • Good judgment, technical common sense, and solid problem solving skills
  • Strong work ethic with a desire to learn, grow, and develop new skills
  • 1+ years of IT support experience or demonstrated technical aptitude
  • Associate or Bachelor’s degree or equivalent real world experience
  • Current technical certifications a plus 

We Offer:

  • Competitive wage
  • Comprehensive benefit package
  • Excellent work environment
  • Opportunity for growth

To apply for a career opportunity: