Level 2/3 Field Technician Engineer-Twin Cities

For over 30 years, CW Technology has been delivering enterprise-quality IT management services that ensure our clients’ success.  If you possess a passion for providing world-class customer service, strong diagnostic and problem solving skills, and solid technical experience, we would like you to join our Service Desk Team.  We are looking for Field Engineers in our Twin Cities and St. Cloud locations.

Duties and Responsibilities:

  • Provide both remote and onsite Tier I/II direct support to clients on a broad array of technologies including workstations, servers, and LAN/WAN network components
  • Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications
  • Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues
  • Perform both remote and onsite hardware and software repairs, upgrades, and installations
  • Serve as technical lead on client projects
  • Help provide mentoring and training to team members and serve as an escalation point for resolving client technical issues
  • Communicate effectively with clients on the status of tickets, resolutions and projects
  • Clearly document and explain complex client networks
  • Assist with special projects as assigned
  • Requires occasional evening and/or weekend work for both scheduled and on-call work

Education, Skills and Experience:

  • Driven by a passion for providing World Class Customer Service
  • Strong commitment to creating success for clients, co-workers and self
  • Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm
  • Process driven with high attention to detail and excellent follow through skills
  • Exceptional troubleshooting skills and an aptitude for finding creative alternative solutions
  • Professional demeanor and outstanding customer service skills are a must
  • Excellent communication skills and the ability to explain complex technical solutions to clients and co-workers
  • Good judgment, technical common sense, and solid problem solving skills
  • Strong work ethic with a desire to learn, grow, and develop new skills
  • 3 to 5 years of IT support experience
  • Associate or Bachelor’s degree or equivalent real world experience
  • Current technical certifications a plus
  • Proficiency in a broad array of technologies such as: Microsoft Windows Server 2003/2008/2012, Active Directory,  HyperV, VMWare, Exchange Server, Office 365, Remote Desktop Services, and LAN/WAN networking technologies
  • Proficiency in troubleshooting and configuring network firewalls and switches, such as SonicWall, WatchGuard, HP, and Cisco

To apply for a career opportunity:  https://cwtechnology.bamboohr.com/jobs/