Client Communications Specialist – Plymouth, MN

Client Communications Specialist: For over 30 years, CW Technology has been delivering enterprise-quality IT management services that ensure our clients’ success. If you possess a passion for providing world-class customer service, we would like you to join our team as a Client Communications Specialist.

Duties and Responsibilities:
• Provide exceptional customer service as part of our Client Services Team
• Serve as the primary point of contact for all non-technical client requests
• Oversee the On-Boarding process for new clients and assist with training presentations
• Answer questions about services and products and provide solutions for clients
• Coordinate with Dispatch and our Technical Teams to help ensure client deadlines are met
• Work with Technical Teams to get answers on client’s questions regarding technical services
• Help prepare and review reports required for client strategy meetings
• Generate monthly client reports on overall customer service and client metrics
• Handle changes in policies or renewals for clients
• Manage client documentation and ensure accuracy

Education, Skills and Experience:
• Exceptional communication, relationship building, customer service, prioritization, and time management skills
• Strong commitment to creating success for clients, co-workers and self
• Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm
• Process driven with high attention to detail and excellent follow through skills
• Must be well organized
• Solid verbal and written communication skills
• Professional demeanor
• Good judgment, technical common sense, and solid problem-solving skills
• Strong work ethic with a desire to learn, grow, and develop new skills
• 3+ years Customer Service experience preferred
• Associate or Bachelor’s degree or equivalent real world experience

We Offer:
• Competitive wages
• Comprehensive benefit package including PTO, Health Insurance, 401K match, and Life Insurance
• Excellent work environment
• Opportunity for growth