IT Support & Services

Can You Hear Me Now?

This CW Blog article features the importance of voice communications. It explores the impact the right phone system makes for one's business.


In today’s marketplace, staying connected is vital to your business. The technology available today has enabled us to reach new markets and increase efficiency, as well as break barriers in traditional communication. Voice over IP (VoIP) solutions create a seamless delivery of services and applications that not only work, but also adapt as your business needs evolve over time.

What are Cloud Phone Systems?

Cloud phone systems are fully hosted and managed Unified Communications as a Service (UCaaS): a vertically integrated, end-to-end business solution, from the phones and feature capabilities, to the implementation and support. Easy to install and easy to use, it gives users the complete control over call handling priorities, such as call routing, ring everywhere, and conditional call management; simultaneously, it removes administrative responsibilities (i.e. software upgrades). What’s more is Cloud communication solutions empower users to work more efficiently and productively, no matter their location. By combining telephony, conferencing, IM, video, collaboration, and contact centers, it delivers a complete business communications solution – allowing you to take your system on the go practically anywhere with a smartphone mobile application. With this system, you can keep working away from the office without sacrificing your in-office functionality.

What are On-Site Systems?

On-Site, or premise-based, communication solutions allows your company to own, maintain, and control your business communication network. Call control is local and distributed across your network utilizing hardware. Scalable, solid-state appliances that install with plug and play ease are the backbone of onsite solutions. These solutions are designed to improve reliability and management, no matter how many locations you have, anywhere in the world.

Which is Best for You?

Updating your business phone system can be a head-spinning situation, especially considering businesses frequently wait up to ten years between system upgrades! Business phone systems are a long-term investment, therefore finding an optimal, long-term solution is not an option – it’s a necessity. If you are looking for an end-to-end solution with business continuity and lowest total cost of ownership, consider an On-Site communications system. Looking to include call plans, carriers, and phones all on one monthly service plan, then Cloud systems is the better solution. In any case, both options do provide an end-to-end solution, with high availability, redundancy, and security. At the end of the day, the decision lies in whether voice communication solution with near-term costs. or long-term total cost of ownership, is the right fit for your business.

Ring, Ring, Ring!

VoIP systems are affordable, intuitive, user-friendly interface, and easy-to-use and maintain 24/7. Voice communications allow your business to become mobile, take calls at other business locations, and reduce telephony-related expenses by 30%+. Additionally, they give a competitive advantage alongside a cost-effective solution for any size organization. As your business looks to the future, it’s important to select a business communications platform accommodates your needs today, with the capability to solve tomorrow’s problems.

With voice communication solutions from CW Technology, you'll receive an advantage on competing in the marketplace with a most cost-effective solution designed specifically for your business interactions.

If you’d like to learn more about voice communications, or you simply need help in determining what are the optimal phone systems solutions for you, CW Technology is here to help!

Connect with us or reach us at (855) 728 – 7130!

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